BIZIE – PRIVACY POLICY

Welcome to Bizie. BIZIE LIMITED (“we”, “us”, “our”) is the controller responsible for the personal information you share with us when you access and use our Bizie mobile application (the “App”). We are registered in England and Wales with company number 09739335 and our principal trading address is 392-394 City Rd, London EC1V 2QA.

If you have any questions about this Privacy Policy, please contact us at dataprotection@bizie.com.

Your use of the App is also governed by the App Terms.

INTRODUCTION

This Privacy Policy provides information on how we collect and process your personal information when you use the App.

This Privacy Policy explains:

• what personal information is collected from you through the App and how it is used;
• with whom we share your personal information; and
• the rights you have in connection with the information we use.

WHO WE ARE AND OUR ROLE

Except as mentioned below, we are the controller of your personal information. This means that we decide why and how your personal information is processed.

In some circumstances, the retailer receiving your information as part of the order you place through the App will be separately responsible to you and use your personal information in the ways described in its privacy policy (and not ours).

This Privacy Policy was last updated on 18th December 2024

PERSONAL INFORMATION WE COLLECT ABOUT YOU

Personal information you provide to us

When you interact with us online or offline, we collect and use information about you in the course of providing you our services and with consumer support. We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:

• Identity Data including your first name, last name, login credentials, title, date of birth and gender.
• Contact Data including your postal address, e-mail address and telephone number(s).
• Purchase Data including details of your purchases from retailers on the App.
• Communications Data including calls you make to our customer services team, correspondence or messages (including emails, SMS or chat or social media messages or comments) that you send to us and the content of the reviews or testimonials you leave about us.
• Financial Data including your payments card details.
• Transaction Data including details about your orders, requests and transaction information, including information about your purchases, such as prices and product information, refunds, and promotions and gifts.
• Profile Data including interests, insights, habits, and preferences, interactions with us and retailers on the App.
• Marketing Data including details of your marketing and in-app communication preferences.
• Location Data including GPS, the Internet protocol (IP) address used to connect your computer or device to the Internet and other sensor data from your device.
• Technical Data including technical information, including anonymous data collected by the hosting server for statistical purposes, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform as well as mobile identifiers cookie, tracking pixel and beacon identification information. Please see our Cookie Notice for further information.

Information we collect about you from other sources

We may also obtain the following personal information about you from payment providers (such as Apple Pay, Google Pay, Visa, MasterCard and American Express).

HOW AND WHY WE USE YOUR PERSONAL INFORMATION

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose and complies with data protection law.

The purposes for which we use your personal information in connection with your use of the App and the lawful basis on which we rely to process it for each purpose is as follows:

Purpose	Data Types	Legal Basis
Send your purchases to retailers.	Identity Data Contact Data Purchase Data	Contract – pre contractual steps to perform our contract with you.
Process your payments.	Identity Data Contact Data Financial Data Transactions Data	Contract – necessary to perform our contract with you.
Respond to your customer service requests and enquiries.	Identity Data Contact Data Communications Data	Legitimate Interests – necessary to respond to you and process your requests and enquiries.
Inform you of updates to our terms and conditions and notices.	Identity Data Contact Data Communications Data	Legitimate Interests – necessary to provide you with information about our products and services.
Contact you with marketing information by post, by phone, by email and by SMS, where you opt in to us doing so.	Identity Data Contact Data Marketing Data Profile Data	Consent – where you have given your consent for us to do so.
Tailor communications (including recommendations) to you based on your location, interests, previous purchases and insights we have obtained about you.	Identity Data Contact Data Purchase Data Marketing Data Profile Data Transaction Data	Legitimate Interests – necessary to personalise our services, products and content suggestions for you.
Measure the reach and effectiveness of our marketing communications.	Identity Data Contact Data Booking Data Profile Data Transaction Data Marketing Data	Legitimate Interests – necessary to improve our marketing campaigns.
Provide the App and our products, and for internal operations, including troubleshooting and testing.	Identity Data Marketing Data Technical Data	Legitimate Interests – necessary to help us deliver and improve our products and services.
Analyse your use of our App and/or engagement with our electronic communications.	Identity Data Marketing Data Technical Data	Legitimate Interests – necessary to evaluate and improve our products and services.
Carry out market analysis and research (including contacting you with user or customer surveys).	Identity Data Communications Data	Legitimate Interests – necessary to understand your use of our products and services.
Access location to identify which of the retailers are available to you through the App.	Identity Data Contact Data Location Data	Consent –where you have given your consent for us to do so.
Maintain network and information security.	Technical Data	Legitimate Interests – necessary to protect your information against loss or damage, theft or unauthorised access and protect our business.
Detection and prevention of fraud and other criminal activities.	Identity Data Purchase Data Financial Data	Legitimate Interests - necessary to ensure the security of App and the businesses of retailers available through the app.
To establish, bring or defend legal proceedings.	Identity Data Contact Data	Legitimate Interests – necessary to protect our business interests and enforce our legal rights.

MARKETING

We may collect your preferences to receive marketing information directly from us and/or your selected retailers by phone, in our mobile applications, social media, email, or SMS in the App.

From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.

You have the right to opt-out of our use of your personal information to provide marketing to you at any time. Please allow up to 5 working days for your email preferences to take effect.

DISCLOSURE OF YOUR PERSONAL INFORMATION BY US

We will disclose your information to the third party retailers using our App to ensure that they can provide you with the goods and/or services you order through the App.

We may also disclose your information to our third party service providers, agents and subcontractors ("Suppliers") for the purposes set out above. Our Suppliers can be categorised as follows:

• IT service providers (such as data management and cloud service providers);
• marketing and analytics platform providers; and
• payment providers.

When sending your information to third parties, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

We may disclose your personal information to other third parties as follows:

• any third party who is restructuring, selling, or acquiring some or all of our business or assets or otherwise in the event of a merger, reorganisation, or similar event; and
• if we are under, or consider that we have, a duty to disclose or share your information in order to comply with any legal or regulatory obligation or request, including by the police and other law enforcement bodies, tribunals, regulators, local or central government or related agencies.

INTERNATIONAL TRANSFERS

Where we transfer your information outside of the UK and EU, we will take steps to ensure that appropriate safeguarding measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy. These steps include:

• relying on decisions issued by the relevant UK Secretary of State (or other relevant person) declaring that a country or a company certifying to an international framework is adequately protective of personal information to a degree that allows us to safely transfer your personal information to that country or company;
• imposing contractual obligations on the recipient of your personal information using standard clauses issued by the UK Information Commissioner's Office (or other relevant body); or
• relying on 'binding corporate rules' put in place by recipients of your personal information that have been approved by relevant data protection authorities.

DATA RETENTION

If we collect your personal information, the length of time for which we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information for longer than is necessary. We will always retain your personal information for the period that you have an active account the App.

AUTOMATED DECISION MAKING

We do not envisage that any decisions that have a legal or significant effect on you will be taken about you using purely automated means, however we will update this Privacy Policy and inform you if this position changes.

YOUR RIGHTS

You have a number of rights in relation to your personal information under data protection law. In relation to you exercising certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information.

You have the right to:

• Request access to your personal information (commonly known as a "subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal information in certain circumstances. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
• Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Request restriction of processing of your personal information.
• Withdraw consent at any time where we are relying on consent to process your personal information. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

You have the right to complain to the UK data protection regulation, the Information Commissioner's Office (ICO), if you are concerned about the way we have processed your personal information. Please visit the ICO's website for further details.

CHANGES TO THIS PRIVACY POLICY

We may review this Privacy Policy from time to time and any changes will be notified to you. We recommend you regularly check for changes and review this Privacy Policy whenever you visit or use any of our App.

CONTACT US

Please direct any queries about this Privacy Policy or about the way we process your personal information to us using our contact details below.

Our email address for data protection queries is dataprotection@bizie.com.