The impact of COVID-19 on consumer behaviour

Retailers are required to:

  • Limit the number of customers in their store to adhere to government guidelines on social distancing.
  • Appropriately manage queues to ensure no additional risk of spreading the infection.
  • Implement measures to spread the number of customers arriving throughout the day.
  • Keep staff and customers safe with clearly designated positions from which employees can provide advice or assistance whilst maintaining social distance.

88% of consumers consider it very important shopping centres follow strict practices to keep staff members safe.

In this “new normal” there is an opportunity to revolutionise the retail space using Bizie’s technology. Preventing loss of customers by enhancing customer experience through appointment-based shopping.

(Retail Economics, 2020) and (COVID19 impact on consumer shopping habits, 2020)

Introducing Bizie - Revolutionising Retail​

The new app allows enhanced customer experience at the touch of a button. ​

  • Set limits on the number of concurrent visitors based on space available.
  • Customers use the Bizie to see real-time availability at service providers or specific stores.
  • Customers use Bizie to book appointments with retailers, preventing the need to queue.
  • Bizie can also manage the booking of mall services such as car parking, wheelchair hire etc.
  • Bizie will work out a timetable and book appointments based on the stores a customer wants to visit and for how long.
  • Bizie enables customers to modify, extend and cancel appointments as necessary.

A new shopping experience.

Creating a new shopping experience through advanced customer engagement.
Customers use the Bizie to book appointments. Bizie automates an efficient journey around the shopping centre to suit the customer's agenda. ​

*Brands are provided for representative purposes only and do not necessarily reflect current Bizie partners.

Get organised.
Get Bizie.

75% of customers would be more likely to visit a shop or service provider if they could book an appointment in advance.

80% of customers are not willing to wait more than 15 minutes to enter a retail store.

  • Prevent loss of customers who don't want to queue whilst adhering to government regulations.
  • Enable customers to share information with retailers in advance so they can optimise the customer experience upon store arrival.
  • Use push marketing to drive footfall during quieter times. Specifically target customers based on prior engagements or proximity to store.
  • Drive click and collect orders through Bizie and allow customers to pre-order products.
  • Powerful data that allows improved resourcing plans and ability to drive business during quieter times by offering promotions to targeted customers.
  • Dynamic controls to adjust capacity or other variables depending on traffic levels.

(Retail Economics, 2020) and (COVID19 impact on consumer shopping habits, 2020)

Who we are

Founded by its Managing Director Peter Kriskinans, at the core of Bizie’s product is a complex event-processing engine capable of delivering millions of concurrent, personalized and omnichannel interactions.

The team at Bizie has vast experience running real-time customer transaction applications and providing consultancy across multiple industries including Financial Services, Technology, F&B and Hospitality.

Let's get Bizie

Next Steps
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